Contact Methylation.us
Need help with a methylation test order, shipping question, sample step, report access, return, or general product question? Use the contact option provided by Methylation.us and include enough order context for the support team to identify the issue without sharing unnecessary sensitive information.
What to include in your message
Order questions
Include the order identifier or email used for the order when appropriate, plus a short description of what you need help with.
Sample questions
Describe the step you are on and the instruction that is unclear. Do not post genetic results or other sensitive personal information in a public channel.
Report questions
Explain whether the issue is access, file availability, terminology, or another support matter. Health interpretation questions may require a qualified healthcare professional.
Check self-service support first
For common workflow questions, visit methylation test support, the FAQ, shipping policy, or return policy. These pages can help you identify the right next step before contacting support.
Send a focused support request
Share the relevant order or workflow details, state the issue clearly, and avoid including more genetic or personal data than the support request requires.