Return Policy
Use this page to review the current return and refund terms that apply to Methylation.us orders. Return eligibility can depend on the policy in effect, the status of the order, the condition or use of a kit, and the timing of the request.
What to check before requesting a return
Order status
Check whether the current policy treats unfulfilled, shipped, delivered, opened, used, or processed orders differently.
Timing
Review any request windows or deadlines stated in the current policy rather than assuming a standard retail return period applies.
Kit condition
Confirm whether opened, used, damaged, or sample-containing kits have different eligibility rules.
Refund method and fees
Review the current policy for refund method, shipping charges, processing fees, replacement options, or other conditions.
Related information
Also review shipping policy and contact information when those topics apply to your order or data.